Refund policy

• We always recommend returning your items via tracked service as we unfortunately can't be held responsible for any items that do not reach us. Original shipping charges are non-refundable.
• Items must be returned in their original packaging and cannot be opened.
• Refunds are handled on a case by case basis and will only be done on items which are faulty and this has been confirmed after inspection. We reserve the right to decline a refund or exchange for items we deem as 'non-faulty.' Items could be deemed as 'non-faulty' if they are faulty due to something done once in possession of customer and not a manufacturing fault. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pinkfreakuk@gmail.com
• Return Address: Brocastle Manor, Brocastle, CF355AU, Bridgend, Wales, UK